Maintenance & Warranty
We pride ourselves on providing top-quality window treatments designed to enhance the beauty and functionality of your home. To ensure your complete satisfaction, we offer a Limited Lifetime Product Warranty. Additionally, our easy-to-follow cleaning and care tips will help to keep your window treatments looking like new.
Limited Lifetime Product Warranty
This Limited Lifetime Product Warranty extends to the original retail purchaser of Custom Brands Group window covering products which were properly installed and maintained as per our installation instructions and not modified in any way. We will repair or replace, at our option, a defective product after it is returned to Custom Brands Group or one of our dealers.
Natural materials, especially wood, can have a tendency to warp when exposed to the elements. This is considered normal wear and tear and is not covered by this warranty. Repairs and replacements will be made with like or similar parts or products. We will do our best to match the repair or replacement with similar parts or products, but colors may vary and we cannot guarantee an exact match from previous purchases or to other non-defective existing products, even if they are in or near the same opening. If the product, part/component, or operating system has been discontinued, we will repair or replace only the defective product with the most similar alternative available at the time of repair or replacement.
What is Covered?
This warranty covers our products for defects in materials, mechanisms, workmanship, and failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided in the chart below).
All internal mechanisms, components, and brackets
Fabric delamination
Custom Brands Group will provide a return shipping label for goods less than 12 months old
Product/Component
| Period of Coverage (from date of purchase) |
|---|---|
All operational cords, ladders and tapes | 7 Years*** |
Motorization components andaccessories* (batteries not included) | 5 Years |
Exterior Roller Shades | 5 Years |
Specialty Shades | 1 Year |
Shutters** | 25 Years |
* All motorized parts must be purchased from Custom Brands Group to be covered by our warranty.
** Please refer to the warranty available in the Eclipse Shutter reference guide to see specific limitations.
*** Blinds ordered prior to Jan 2022, the warranty is 5 years.
What Is Not Covered?
Any conditions caused by normal wear and tear on the product.
Abuse, accidents, misuse, or alterations to the product.
Exposure to the elements (sunlight, salt air, wind, water/moisture, high humidity, or corrosive materials) which may cause discoloration, fading, cracking, shrinking, stretching, or warping over time.
Failure to follow our instructions with respect to measurement, proper installation, cleaning, operation of the product, or maintenance.
Labor costs associated with removal and reinstallation.
Shipments will be at the purchaser’s expense for all goods more than 12 months old.
To Obtain Warranty Service
Contact your original dealer (place of purchase) for warranty assistance.
If you are not the original owner, and therefore not covered by this warranty, contact your local dealer for assistance. There will be costs associated with the repair or replacement.
Contact Custom Brands Group at 800-387-2879 for technical support, availability of parts, for assistance in obtaining warranty service, or for further explanation of our warranty.
NOTE: You may have different or additional rights under provincial or territorial law. Except where provincial or territorial law apply. Custom Brands Group Canada:
will not be liable to refund any amount paid by the purchaser to the Custom Brands Group Canada dealer; and
will not be liable or responsible for any economic loss, expense or fee, damage to property, personal injury, or any other damage or injury of any kind, including punitive damages, (whether or not suffered by the purchaser or other persons) arising out of or related to the design, manufacture, fabrication, distribution, purchase, installation, use, repair or replacement of the product. The limitations of liability in this Limited Lifetime Product Warranty shall apply regardless of whether Custom Brands Group Canada or its dealers have breached a warranty or condition of sale, have been negligent in any way, or have committed any other wrong, whatsoever, except as a result of gross negligence or gross recklessness.
Different warranty periods and terms apply for specialty blinds/shades and commercial products and applications.